eLearning Platform Technical Support Tips & FAQ Section eLearning Zoom Google Meet
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New To Online Learning?

These tutorials provide knowledge and advice on the most importants points in Online Learning.

These tutorials provide knowledge and advice on the most importants points in Online Learning.

Tutorials

Getting Started

An introduction to online learning, as well as an ice breaker aimed at easing your worries and ensuring you're up to speed with the basics of studying online.

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Logging In

This guide will walk you through the steps needed to successfully access the eLearning platform.

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Your Dashboard

Learn the ins and outs of your user-dashboard and easily find what you're looking for.

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Your Profile

Learn how to update your profile by adding a photo and some details about yourself.

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Communication

Messaging and keeping in touch with other users in the eLearning environment.

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Assignments

Learn how to properly share and upload your work for grading and feedback.

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Grades

Learn to keep an eye on all grades received on the eLearning platform.

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Accessing Your Courses

Find your way to your programme's course page -- the central hub for all of your online study.

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The Course Page

Orienting yourself with all that the course page has to offer.

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Additional Resources

Taking courses virtually is quite different from taking them face-to-face. It's important you know what you’re getting into. Some of the guides offered below can you out with this.

Netiquette Guide for Online Courses

Netiquette Guide for Online Courses

Online classrooms require proper behaviour, just like any other classroom. This guide goes over practices which ensure that students conduct themselves properly online.

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Recommendations for Online Learning

Recommendations for Online Learning

Taking courses virtually is quite different from taking them face-to-face. This guide aims to acquaint students with the basics of learning online.

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Frequently Asked Questions

Taking courses virtually is quite different from taking them face-to-face. It's important you know what you’re getting into. Some of the guides offered below can you out with this.

General Questions

Here you'll find advice on solving any issues you might face during use of our online learning portal.

All live sessions are recorded, so don’t worry if you aren’t able to make it. You can easily recap and take notes from the lesson afterwards.

Not at all! The beauty of online courses is that you can tackle your assignments at whatever time that works for you. Once deadlines are met and you have spent sufficient time interacting with your course you’ll be fine!

Please remember that this mainly applies to online courses. You must be present for your face-to-face classes. If you are having issues with attending, you’d need to contact your lecturer.

This depends on your programme.

Health Aide and Hospitality require participants to be vaccinated, since they incorporate face-to-face learning and revolve around locations which also require vaccination — health centres, hotels, etc.

Early Childhood Aide and Digital and Creative Entrepreneurship do not require that participants be vaccinated, since they incorporate online/virtual learning.

Please do remember that regardless of which programme you are enrolled in, it is important that you remain healthy and thus consider getting vaccinated.

All required materials for instruction will be available online.

Our online learning platform is mobile friendly and therefore can be accessed via cellphone or tablet. You can easily follow live sessions and interact with activities and reading material as well.

It is highly recommended that you do secure access to a computer or laptop since these devices play a key role in preparing your assignments - writing essays in Microsoft Word, creating Powerpoint presentations, etc.

A laptop or computer is required for Digital and Creative Entrepreneurship. The courses within this programme — Graphic Design, Audiovisual Production, etc. — will require you to create material using various software which is accessible only on such devices.

Unfortunately laptops will not be being provided. We recommend that you contact your constituency office and explain your situation — they are all involved in this project and should be of service.

Unfortunately, because of the high demand you can only apply once to any programme offered by this project and can only partcipate in one cycle.

However, you are more than welcome to apply for the full SALCC equivalents to the programmes offered. Find out more information here.

Unfortunately, because of the high demand all programmes for each cycle are full.

However, should a second iteration of this project ever take place applications will most certainly reopen.

You’re already in the right place. This page hosts many tutorial videos dedicated to getting students up to par with the basics of our online learning platform. Click here to start watching!


Issues with the eLearning Platform

Here you'll find advice on solving any issues you might face during use of our online learning portal.

  • Try using a different web browser (Chrome is recommended but others like Firefox and Edge are great as well).
  • If you are able to login using a different browser, that means your normal one has some sort of incompatibility issue;
  • Ensure that your browser is up to date. The problem should resolve itself at that point, but if it persists, an alternative web browser will be your saving grace.
  • There could be a number of reasons reasons; the platform might not responding at a certain time, or it could be due to your internet connection. Often however, it could be a simple case of forgetting your password or username.
  • If you are having trouble recalling your username or password, or if you did change your password and cannot remember it, please get in contact with us for help.

To change your Google Account's password, please contact SALCC's IT Services Helpdesk at helpdesk@salcc.edu.lc.

This is most likely because you have yet to be assigned to a group or section. Please contact your course lectuerer. They will promptly assign you to a group or section.

If this turns out not to be the case, contact us immediately at upskilling@apps.salcc.edu.lc.

The most likely issue is that the file size is too large to be uploaded.

You would need to share your file via Google Drive, Dropbox, or any other online file-sharing service. Once you've done that, you'd need to send your lecturer the link to the file in order for them to access it.

It is advised that students do not use mobile devices (cellphones and tablets) when attempting a quiz. This is because when a notification pops up onscreen, the quiz closes automatically and registers your attempt as complete.

If you are unable to see your grades on the platform, you should contact your course lecturer via the "Course Contacts" block to the right of your course page.

  • Check the "Spam" and "Junkmail" folders inside your email; sometimes emails and notifications sent to you may end up in those rather than in your main inbox.
  • Your email address may be wrong or disabled. Ensure that it was properly activated and if there are still any issues, please get in touch with us.

You can contact your lecturer by going to the "Course Contact" block located on the right side of your course page.

You have two options: email your lecturer or send him/her a message via the eLearning Platform.


Issues with Zoom Meetings

Some quick troubleshooting tips for any unwanting disturbances during meetings over Zoom.

  • Ensure that your microphone is not muted. Check the microphone icon to the bottom-left of your screen. If there is a red slash across it, click it to unmute yourself.
  • If this doesn't help, the host of the meeting may have muted you upon logging on. Ask to be unmuted by sending a message to them through the chat.
  • Make sure that your microphone is working or that you have the correct one selected.

Make sure that your camera is on. The status button for it is to the right of the microphone icon in the bottom-left of your Zoom window. Your camera is turned on off if you see a red slash over the icon. Click to turn it on.

Make sure that your camera is on. The status button for it is to the right of the microphone icon in the bottom-left of your Zoom window. Your camera is turned on off if you see a red slash over the icon. Click to turn it on.

  • Ensure you have muted the microphones which you do not need.
  • After sharing your screen normally, look for and select the "Share Computer Sound" button in the lower left corner of the screen sharing window.
  • If one participant is physically too close to another and both have their speakers on, this will create a feedback loop, causing an echo effect.
  • Simply mute one of your computers or create distance between them; that way one speaker will not pick up the sound of the other.
  • Ensure your speaker is turned on. If you see that the speaker icon in the top-left corner is turned off, tap it to turn on.
  • Increase the volume on your device. Even if the speaker is turned on in Zoom, your device's volume might be set to muted or vibrate only.
  • Using earphones might do the trick.
  • Try restarting your device or reinstalling the Zoom app.

Issues with Google Meet

Some quick troubleshooting tips for any unwanting disturbances during virtual sessions via Google Meet.

  • Try updating your browser, disabling your browser's extensions, or clearing your browser's cache.
  • Ensure the date and time settings on your device are correct.
  • Make sure that your microphone is working or that you have the correct one selected for use during the meeting.
  • This could potentially be a case of poor connectivity; make sure that you are connected to the internet.
  • Ensure the date and time settings on your device are correct.
  • Depending on the specs of your device, there may be too many applications open, meaning that Meet will struggle for enough RAM to work properly. Try closing any apps which you aren't using while attending your session.
  • If other members of the call cannot see your screen when you are sharing, or vice-versa, disable your browser extensions.
  • After this, switch to Google Chrome (if you aren't already using it that is);
  • Enable Spotlight view and set the "Receive Resolution" setting to "Auto." Try again to see if this helps.

When first joining a Google Meet session you will be prompted for access to your device's camera and microphone. Simply press "Allow" and you'll be good to go.

  • Ensure that the devices you are using to hear - external microphones, earphones, headphones, speakers, etc. - are properly connected and functional.
  • Some microphones have mute buttons, as do some headsets; make sure these were not left on by accident.
  • Make sure that the microphone and speaker selections inside of your Google Meet session match those that you are using to listen and communicate.
  • Within Settings, go to "Update" and then into "Security."
  • Now select "Troubleshoot." There are a few different options to choose from - the one you are looking for is "Speech." Click "Run Troubleshooter," and the problem should be resolved.
  • If Meet freezes specifically when you share your screen, the main culprit is your video adapter; an outdated video adapter is unable to properly support video and this would cause issues within your browser.
  • Consider connecting to your meeting via another device, or seek technical assistance for the matter.
  • From Settings, go to Advanced and then scroll until you find "System." Click on it.
  • From here, find the option labelled "Use hardware acceleration when available." You will want to turn this OFF if it is on, since it is most likely devouring too much of your device's memory.

Still having issues?

Get in touch with us!